Writing modals
Models focus a user’s attention on a key piece of information or decision. They should be clear and direct.
Follow these rules:
- Use sentence case
- 2–5 words for headings
- 1–2 sentences of text
- Use active voice and clear instructions
- A ‘question and answer’ format can create a natural
- Avoid bullets, paragraphs or text hyperlinks
Link heading and button language
This helps users recognise actions and outcomes.
[DRAFT IN PROGRESS]